Spotkanie ICV Toruń-Bydgoszcz i ICV WARSZAWA: Customer Orientation
📅 KIEDY? 6-7 listopad 2025
🌍 GDZIE? do ustalenia
👥 KTO? tylko dla członków ICV
👥 KOSZT? będzie podany we wrześniu
👥 JĘZYK? angielski
Join us for an inspiring two-day ICV work group meeting focused on Customer Orientation – a key success factor in today’s dynamic business world. Our special guest, Herwig Friedag, will share his unique perspective and practical insights that can help you turn internal customers into true partners. Together, we will work on real case studies, exchange experiences, and create solutions that can be applied immediately in your organizations.
Special Guest:
Dr. Herwig R. Friedag
An internationally recognized expert and advisor in strategic management. As an independent consultant, he has collaborated for years with Dr. Walter Schmidt at Friedag Consult. He specializes in implementing his proprietary approach to the Balanced Scorecard in the European model. For 20 years, he has supported owners and managers in developing long-term growth strategies, building organizational capacity, and executing strategies for family businesses.
Founder of the International Network of Strategy Experts, he is the author of the Balanced Scorecard concept based on creating enterprise value while considering stakeholder needs. For many years, he managed the Public Relations Committee of the International Controllers Association (ICV). A specialist in cross-cultural management, he serves as the Leader of the ICV European Working Group (analyzing business performance and development strategies for European companies) and is the author of numerous publications on BSC implementation and management.
Agenda:
Thursday, November 6th 2025
16:00 who I am (60 seconds)
16:45 - 17:00 - Information from ICV
17:00- 17:15 - Break: 30 minutes coffee – tea
17:15 - 18:00 - Customer Orientation - Herwig's Perspective
18:00 - 18:45 - Introduction to the Case Studies
18:45 - 19:15 - Team building (15 minutes)
19:15 - 20:30 - Dinner
20:30 - 21:30 - Team work
21:30 Beer / wine with and backstage discussion
Friday, November 7th 2025
09:00 - 11:00 - Working on the Case Study – in teams
11:00 - 11:30 - Break: 30 minutes coffee – tea
11:30 - 12:30 - Finalizing the Case Study – in groups
12:30 - 14:30 - Presentation of the developed solutions with discussion (each 20 – 30 minutes with discussion)
14:30 - 14:45 - meeting summary
14:45 - 15:15 - Lunch
15:15 End of the meeting after lunch
